Table of contents
Decision support system: use IT or skip IT
Bel G. RaggadUsing a decision support system (DSS) delays the decision‐making process and commits the user to the cost of invoking the system. The existing configurations of decision support…
3425
The millennium bug ‐ how big is its bite?
Len WIlliamsProvides a summary of the points raised at a recent chief executives conference, in trying to ascertain how real the year 2000 problem is, and gain an idea of its scale. Describes…
120
When strategic alliances make sense
William A. DragoSuggests that strategic alliances have become a popular competitive weapon, yet knowledge of when effectively to use this interorganizational relationship remains scarce. Examines…
4384
Expert systems and the implementation of quality customer service
Matt Eppinette, R. Anthony Inman, Roger Alan PickArgues that expert systems are a useful tool in implementing quality customer service. Examines seven steps of customer service and illustrates how expert systems can support each…
1980
ISSN:
0263-5577e-ISSN:
1758-5783ISSN-L:
0263-5577Renamed from:
Industrial ManagementOnline date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Alain Yee Loong Chong
- Prof Hing Kai Chan