Industrial Management & Data Systems: Volume 123 Issue 12

I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation

Mengmeng Song, Xinyu Xing, Yucong Duan, Jian Mou

Based on appraisal theory and social response theory, this study aims to explore the mechanism of AI failure types on consumer recovery expectation from the perspective of service…

Big data analytics: from leadership to firm performance

Alex Koohang, Carol Springer Sargent, Justin Zuopeng Zhang, Angelica Marotta

This paper aims to propose a research model with eight constructs, i.e. BDA leadership, BDA talent quality, BDA security quality, BDA privacy quality, innovation, financial…

PLS-SEM in information systems: seizing the opportunity and marching ahead full speed to adopt methodological updates

Misty Sabol, Joe Hair, Gabriel Cepeda, José L. Roldán, Alain Yee Loong Chong

Expanded awareness and application of recent PLS-SEM reporting practices were again called for by Hair (2022) in his PLS 2022 Keynote Address. This paper aims to analyze and…

Macro-influencers or meso-influencers, how do companies choose?

Junjie Lv, Ruyu Yang, Jianye Yu, Wenjing Yao, Yuanzhuo Wang

Influencer marketing mediated by social media is prevalent in social commerce. Micro-, meso- and macro-influencers all play an irreplaceable role in marketing. The purpose of this…

Detecting depression and its severity based on social media digital cues

Shasha Deng, Xuan Cheng, Rong Hu

As convenience and anonymity, people with mental illness are increasingly willing to communicate and share information through social media platforms to receive emotional and…

A decision support method for credit risk based on the dynamic Bayesian network

Jie Lu, Desheng Wu, Junran Dong, Alexandre Dolgui

Credit risk evaluation is a crucial task for banks and non-bank financial institutions to support decision-making on granting loans. Most of the current credit risk methods rely…

Why do social media users follow tourism-related posts? Roles of bloggers and posts in trip planning

Zhongyuan Zhou, Ting (Tina) Li, Chang Liu, Yang Zhou, Ping Li, Si Wen

More people share their tourism experiences on social media today than in the past, and as a result, more people follow these posts in their trip planning. However, studies into…

Examining compulsive use of social media: the dual effects of individual needs and peer influence

Wei Wang, Renee Rui Chen, Xuhui Yang

With the rising concerns of compulsive use of social media, it is important to understand why users develop such unplanned and irrational behaviors. Leveraging the uses and…

Research on the mechanism of digital transformation to improve enterprise environmental performance

Jiaping Xie, Tingting Zhang, Junjie Zhao

Based on the background of enterprise digital transformation, this paper aims to examine the impact of digitization on the cooperative behavior and environmental performance of…