Industrial Management & Data Systems: Volume 121 Issue 6

Guest editorial: New technologies for the tourism and hospitality industry

Chulmo Koo, Younghoon Chang

M-Tour: A new socio-technological design application for destination competitiveness in Egypt

Joseck Nyaboro, Kwangsoo Park, Jaehyun Park

The study explores how the comparative tourism destination could incorporate the merits of the competitive tourism destination by implementing a socio-technical design application…

Designing an advanced system for destination management: a case study of Northern Indiana

Yeongbae Choe, Daniel R. Fesenmaier

The purpose of this paper is to describe the core of an advanced destination management system, which uses a series of data matching techniques and business analytics.

How reviewer level affects review helpfulness and reviewing behavior across hotel classifications: the case of Seoul in Korea

Sunyoung Hlee

The purpose of this study is to explore the effect of reviewer qualification and credibility (RQC) and hotel classification involving online hotel reviews (OHRs). The study…

Designing the best avatar to reach millennials: gender differences in a restaurant choice

Miguel Angel Gonzales-Chávez, Natalia Vila-Lopez

The two major purposes of this paper are as follows: first, to identify those appropriate key attributes that a commercial avatar promoting a leisure service must have in terms of…

Service design for intelligent exhibition guidance service based on dynamic customer experience

Ching-Hung Lee, Qiye Li, Yu-Chi Lee, Chih-Wen Shih

A good customer experience means meeting the customer expectation. Thus, unexpected customer experience is usually a good point to initiate improvement or innovation for product…

Research on power-law distribution of long-tail data and its application to tourism recommendation

Xiang Chen, Yaohui Pan, Bin Luo

One challenge for tourism recommendation systems (TRSs) is the long-tail phenomenon of ratings or popularity among tourist products. This paper aims to improve the diversity and…

Key factors for implementation and success of destination management systems. Empirical evidence from European countries

Catarina Antónia Martins, Maria João Aibéo Carneiro, Osvaldo Rocha Pacheco

Destination management organizations perform a very important role regarding the management of tourism destinations. Destination management systems are a key technological…

Construction and empirical research on acceptance model of service robots applied in hotel industry

Lina Zhong, Xiaoya Zhang, Jia Rong, Hing Kai Chan, Jinyu Xiao, Haoyu Kong

Robots, as the crystallization of new artificial intelligence, are being applied in various fields, especially the hotel industry. They are seizing the opportunities, using…

Developing a smart system with Industry 4.0 for customer dissatisfaction

Chun-Min Kuo, Wen-Yuan Chen, Chin-Yao Tseng, Chang Ting Kao

This paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables hoteliers to…

Thematic analysis of destination images for social media engagement marketing

Seobgyu Song, Seunghyun “Brian” Park, Kwangsoo Park

This study assessed the effect of photo themes to facilitate social media user engagement in Facebook brand pages and emphasized the important role of designing images for…

Dynamics of hotel website browsing activity: the power of informatics and data analytics

Irene Cheng Chu Chan, Jing Ma, Rob Law, Dimitrios Buhalis, Richard Hatter

This paper aims to investigate the temporal dynamics of users browsing activity on a hotel website in order to derive effective marketing strategies and constantly improve website…

Reinforcement learning for content's customization: a first step of experimentation in Skyscanner

Chiara Giachino, Luigi Bollani, Alessandro Bonadonna, Marco Bertetti

The aim of the paper is to test and demonstrate the potential benefits in applying reinforcement learning instead of traditional methods to optimize the content of a company's…

Does interest alignment between hotels and online travel agencies intensify review manipulations?

Yan Chen, Tianwei Tang, Yongjian Li, Di Fan

This study examines whether a higher interest alignment between online travel agencies (OTAs; hosting platform) and hotels (business owners) will intensify review manipulation…

Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism

Jing Wen Jia, Namho Chung, Jooyoung Hwang

The main purpose of this study is to investigate the impact of service robots on hotel visitors' behaviour and to verify the role of anthropomorphism(human likeness) in customer…