Industrial Management & Data Systems: Volume 121 Issue 5

Fuzzy-logic-based support tools for initial screening of manufacturing reshoring decisions

Per Hilletofth, Movin Sequeira, Wendy Tate

This paper investigates the suitability of fuzzy-logic-based support tools for initial screening of manufacturing reshoring decisions.

Using text mining to measure mobile banking service quality

Byung-Hak Leem, Seong-Won Eum

The purpose of this study is to propose a method of measuring service quality as well as suggesting to detect customer complaints through analysis of customer online reviews of…

Impact of workplace frustration on online gamer loyalty

Gen-Yih Liao, Thi Tuan Linh Pham, Tzu-Ling Huang, T.C.E. Cheng, Ching-I Teng

Online games are prevalent internet applications and are known for satisfying the various needs of users. Nonetheless, little is known about whether online games could be a resort…

How to leverage manufacturing digitalization for green process innovation: an information processing perspective

Zelong Wei, Lulu Sun

The aim of this study was to examine how manufacturing digitalization can be leveraged to promote green innovation in the digital era by investigating the effects of manufacturing…

Understanding how firm attributes affect voice in brand community

Yongqiang Sun, Cailian Zhao, Xiao-Liang Shen

Customers' continuous value creation (e.g. voice) is an important research issue for the success of brand virtual community (BVC) and new product development, while it is rarely…

The quality of user experiences for mobile recommendation systems: an end-user perspective

Woon Kian Chong, Zhuang Ma

This paper attempts to identify key factors (i.e., personalization, privacy awareness and social norms) that affect user experiences (UXs) of mobile recommendation systems…

Cyber-physical spatial temporal analytics for digital twin-enabled smart contact tracing

Zhiheng Zhao, Ray Y. Zhong, Yong-Hong Kuo, Yelin Fu, G.Q. Huang

Physical gatherings at social events have been found as one of the main causes of COVID-19 transmission all over the world. Smartphone has been used for contact tracing by…

Building a hierarchical framework of corporate sustainability transition challenges using the qualitative information approach

Ming-Lang Tseng, Taufik Kurrahman, Asik Hanita, Ming K. Lim, Yeneneh Tamirat Negash

This study aims to form a valid measure and hierarchical framework to achieve corporate sustainability transitions (CSTs).