Industrial Management & Data Systems: Volume 117 Issue 8

Alliance portfolios and firm performance: the moderating role of environmental dynamics

Xiaoyan Wang, Haijun Bao

The purpose of this paper is to focus on the operation strategy of high-performance alliance portfolios by analyzing the effect of alliance portfolios on the performance of focal…

Pricing and service decision of dual-channel operations in an O2O closed-loop supply chain

Lingcheng Kong, Zhiyang Liu, Yafei Pan, Jiaping Xie, Guang Yang

The online direct selling mode has been widely accepted by enterprises in the O2O era. However, the dual-channel (online/offline, forward/backward) operations of the closed-loop…

Food supply chain integrity: the need to go beyond certification

Mohd Helmi Ali, Yuanzhu Zhan, Syed Shah Alam, Ying Kei Tse, Kim Hua Tan

The purpose of this paper is to establish a conceptual model adopted from a strategy-structure-performance paradigm for investigating the fit between the supply chain integration…

Enterprise resource planning and customer relationship management value

Pedro Ruivo, Tiago Oliveira, André Mestre

The purpose of this paper is to develop and test a theoretical model to measure the impact of enterprise resource planning (ERP) and customer relationship management (CRM) systems…

Strategic hybrid lateral transshipment for cost-optimized inventory management

Dilupa Nakandala, Henry Lau, Jingjing Zhang

Logistics practitioners must continually improve inventory management processes as they daily respond to the twin drivers of customer satisfaction and cost efficiency. The purpose…

Guanxi and operational performance: the mediating role of supply chain integration

Mengying Feng, Wantao Yu, Roberto Chavez, John Mangan, Xumei Zhang

The purpose of this paper is to extend prior supply chain research by empirically exploring the relationship among guanxi, supply chain integration (SCI), and operational…

Barriers to innovation in service SMEs: evidence from Mexico

Gonzalo Maldonado-Guzmán, Jose Arturo Garza-Reyes, Sandra Yesenia Pinzón-Castro, Vikas Kumar

Specific research related to the study of innovation barriers in service SMEs in the Latin American region is limited. The purpose of this paper is to investigate the effects that…

Private attribute inference from Facebook’s public text metadata: a case study of Korean users

Daeseon Choi, Younho Lee, Seokhyun Kim, Pilsung Kang

As the number of users on social network services (SNSs) continues to increase at a remarkable rate, privacy and security issues are consistently arising. Although users may not…

The effect of technology innovation on mobile communication and mobile products

Eui-Bang Lee

In order to understand the influence of technology innovation on market demand diffusion in the ICT service market, the purpose of this paper is to examine technology innovation…

Strategic characterization of process assets based on asset quality and business impact

Maria-Isabel Sanchez-Segura, Alejandro Ruiz-Robles, Fuensanta Medina-Dominguez, German-Lenin Dugarte-Peña

The purpose of this paper is to present the strategic intangible process assets characterization (SIPAC) methodology illustrated by an example of its application to the field of…

Barriers to third-party logistics integration: empirical evidence from China

Baofeng Huo, Qianwen Wang, Xiande Zhao, Zhongsheng Hua

The purpose of this paper is to investigate effects of two integrative mechanisms of third-party logistics (3PL) integration (i.e. information sharing and process coordination…

Consumer acceptance of mobile payment across time: Antecedents and moderating role of diffusion stages

Jinnan Wu, Lin Liu, Lihua Huang

Although perceived risk and usefulness have been identified as two major factors that influence consumer acceptance of an innovative mobile payment (m-payment), relatively few…