Industrial Management & Data Systems: Volume 117 Issue 2

A model to improve management of banking customers

Antonia Estrella-Ramón, Manuel Sánchez-Pérez, Gilbert Swinnen, Koen VanHoof

The purpose of this paper is to provide a customer lifetime value (CLV) model to carefully assess and classify banking customers using individual measures and covering customers’…

A supply chain performance measurement approach using the internet of things: Toward more practical SCPMS

Abdallah Jamal Dweekat, Gyusun Hwang, Jinwoo Park

The purpose of this paper is to introduce a more practical approach for supply chain performance measurement (SCPM) and to approve the promising role of internet of things (IoT…

Application of an improved Apriori algorithm in a mobile e-commerce recommendation system

Yan Guo, Minxi Wang, Xin Li

The purpose of this paper is to make the mobile e-commerce shopping more convenient and avoid information overload by a mobile e-commerce recommendation system using an improved…

A novel approach based on utility mining for store layout: a case study in a supermarket

Serkan Altuntas

The purpose of this paper is to propose a novel approach based on utility mining for store layout.

Revenue sharing contract coordination of wind turbine order policy and aftermarket service based on joint effort

Ling Liang, Jiaping Xie, Luhao Liu, Yu Xia

The purpose of this paper is to discuss how wind farms attract wind turbine manufacturers to get involved in wind turbines’ maintenance service with revenue sharing contract of…

Understanding the linkages between lean practices and performance improvements in Indian process industries

Avinash Panwar, Bimal Nepal, Rakesh Jain, Ajay P.S. Rathore, Andrew Lyons

The purpose of this paper is to investigate the impact of lean practices on performance improvement of process industries in India.

Dynamic customer preference analysis for product portfolio identification using sequential pattern mining

Li Yu, Zaifang Zhang, Jin Shen

In the initial stage of product design, product portfolio identification (PPI) aims to translate customer needs (CNs) into product specifications (PSs). This is an essential task…

How transformational leadership facilitates e-business adoption

Lirios Alos-Simo, Antonio J. Verdu-Jover, Jose-Maria Gomez-Gras

The purpose of this paper is to examine theoretically and empirically what type of leadership facilitates e-business adoption in large manufacturing firms. The digital…

Establishing an evidence-based 9D evaluation approach for ERP post-implementation

Guo Chao Peng, Miguel Nunes

The purpose of this paper is to propose a systematic and customisable framework, titled the 9D approach, aiming to evaluate the enterprise resource planning (ERP) systems as well…

Analysing customer behaviour in mobile app usage

Qianling Chen, Min Zhang, Xiande Zhao

Big data produced by mobile apps contains valuable knowledge about customers and markets and have been viewed as productive resources. The purpose of this paper is to propose a…