Industrial Management & Data Systems: Volume 111 Issue 8

Third‐party logistics providers in Spain

Ana Núñez‐Carballosa, Laura Guitart‐Tarrés

Companies consider logistics outsourcing for strategic reasons, and build close‐knit relationships with third‐party logistics (3PLs) providers. The purpose of this paper is to…

Quality management, strategic priorities and performance: the role of quality leadership

Carlos A. Albacete‐Sáez, Maria Mar Fuentes‐Fuentes, Ana María Bojica

The purpose of this paper is to clarify whether there are differences in the implementation of quality management (QM) and the results achieved, based on the position of the…

Customer's loyalty and perception of ISO 9001 in online banking

Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus

The purpose of this paper is to investigate whether ISO 9001 certification by banks affects customers' perceptions of e‐service quality (and hence customer satisfaction and…

Internalization of ISO 9000: an exploratory study

Iñaki Heras‐Saizarbitoria

The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the…

Adoption of e‐commerce applications in SMEs

Morteza Ghobakhloo, Daniel Arias‐Aranda, Jose Benitez‐Amado

The purpose of this paper is to examine the factors within the technology‐organization‐environment (TOE) framework that affect the decision to adopt electronic commerce (EC) and…

Information systems development: a normalisation process theory perspective

Rohan Sooklal, Thanos Papadopoulos, Udechukwu Ojiako

This paper utilises a case study to discuss the applicability of normalisation process theory (NPT) as an alternative lens in understanding how social processes impact on the…

Transaction costs detailed: single‐industry studies and operationalization

Martin Müller, Huguette Aust

This paper aims to present an in‐depth review on the latest state of empirical research in transaction cost economics (TCE), focusing on single‐industry studies. The intensely…

Modeling supply chain performance and stability

W.H. Ip, S.L. Chan, C.Y. Lam

The purpose of this paper is to propose an integrated approach to modeling and measuring supply chain performance and stability using system dynamics (SD) and the autoregressive…