Industrial Management & Data Systems: Volume 109 Issue 7

RFID adoption: framework and survey in large Brazilian companies

Marcelo Caldeira Pedroso, Ronaldo Zwicker, Cesar Alexandre de Souza

The purpose of this paper is to provide a framework for radio frequency identification (RFID) technology adoption considering company size and five dimensions of analysis: RFID…

Utilizing front‐end‐of‐innovation concepts in software development

Lea Hannola, Samuli Kortelainen, Hannu Kärkkäinen, Markku Tuominen

The traditional front‐end‐of‐innovation (FEI) research and requirements engineering (RE) in software development have realized the opportunities for overall innovation process…

Automatic translation in multilingual business meetings

Milam Aiken, Kaushik Ghosh

Multilingual meetings continue to be a problem in business communication due to the necessity to translate between different natural language pairs. The paper has developed a new…

Surfacing ERP exploitation risks through a risk ontology

Guo Chao Peng, Miguel Baptista Nunes

The purpose of this paper is to develop a risk identification checklist for facilitating user companies to surface, organise and manage potential risks associated with the…

Enhancing performance through goal setting, engagement, and optimism

Bobby Medlin, Kenneth W. Green

The purpose of this paper is to investigate the relationships among goal setting, employee engagement, workplace optimism, and individual performance constructs. Goal setting is…

TQM and customer satisfaction in Malaysia's service sector

Wen‐Yi Sit, Keng‐Boon Ooi, Binshan Lin, Alain Yee‐Loong Chong

The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives…

A comparative study of public‐health emergency management

Jiaxiang Hu, Amy Z. Zeng, Lindu Zhao

The purpose of this paper is to study the managing of emergencies pertinent to public health which is critical to the well‐being of a society; as such, the management mechanisms…

Building winning relationships in business process outsourcing services

Sangeeta Shah Bharadwaj, K.B.C. Saxena

The purpose of this paper is to discuss business processes as building blocks of organizational capabilities and outsourcing of business processes as a viable management approach…