Industrial Management & Data Systems: Volume 109 Issue 5

The value of B2B relationships

Irene Gil‐Saura, Marta Frasquet‐Deltoro, Amparo Cervera‐Taulet

The purpose of the paper is to contribute to the knowledge of how relationship value, trust, commitment, satisfaction and loyalty intentions are defined and relate to each other…

What are real problems in enterprise system adoption?

Piotr Soja, Grażyna Paliwoda‐Pękosz

The purpose of this paper is to understand the nature of the difficulties experienced during enterprise system (ES) adoption. More specifically, this paper aims to investigate…

ERP user satisfaction issues: insights from a Greek industrial giant

Pantelis Longinidis, Katerina Gotzamani

Enterprise resource planning (ERP) systems are sophisticated information technologies (ITs) that enable companies to gain noticeable advantages over their rivals. However, these…

Performance measurement: roles and challenges

Kongkiti Phusavat, Pornthep Anussornnitisarn, Petri Helo, Richard Dwight

The purpose of this paper is to identify the past and present practices, and the future roles of performance measurement in the Thai public sector. It is part of a transformation…

Impact of supply chain linkages on supply chain performance

Pamela J. Zelbst, Kenneth W. Green, Victor E. Sower, Pedro Reyes

The purpose of this paper is to examine the impact of supply chain linkages on supply chain performance (SCP). It aims to define and describe linkage constructs for power…

A proposal for integrating production control and quality control

Flavio Cesar Faria Fernandes, Moacir Godinho Filho, Maurice Bonney

The purpose of this paper is to present a practical proposal for integrating production control (PC) and quality control (QC) at the shop floor level.

Text classification: neural networks vs support vector machines

Waleed Zaghloul, Sang M. Lee, Silvana Trimi

The purpose of this paper is to compare the performance of neural networks (NNs) and support vector machines (SVMs) as text classifiers. SVMs are considered one of the best…

Collaborative customized product development framework

Ahm Shamsuzzoha, Sami Kyllönen, Petri Helo

The purpose of this paper is to introduce a methodological approach to develop customized products which offer true customer value and achieve superior competitive advantage.