Industrial Management & Data Systems: Volume 109 Issue 2

Advanced analytics: opportunities and challenges

Ranjit Bose

Advanced analytics‐driven data analyses allow enterprises to have a complete or “360 degrees” view of their operations and customers. The insight that they gain from such analyses…

An exploration of marketing tactics for turbulent environments

Roger B. Mason, Gavin Staude

The purpose of this paper is to propose that the choice of marketing tactics is influenced by the company's external environment. It aims to illustrate the marketing tactics…

Supplier selection under uncertainty: a switching options perspective

Liang‐Chuan Wu

The purpose of this paper is to analyze supplier selection from an economic perspective. The conventional view of cost benefit analysis is that the cost dimension is static, and…

Customer segmentation based on commitment and ICT use

Irene Gil‐Saura, Maria‐Eugenia Ruiz‐Molina

The purpose of this paper is to determine and characterize groups of retail customers, based on their perception of commitment to the retailer and the degree of use of its…

Internet‐based ICT adoption: evidence from Malaysian SMEs

Khong Sin Tan, Siong Choy Chong, Binshan Lin, Uchenna Cyril Eze

The purpose of this paper is to investigate the innovative characteristics, benefits, and barriers influencing internet‐based information and communications technology (ICT…

Mobile internet and SMEs: a focus on the adoption

Raffaello Balocco, Riccardo Mogre, Giovanni Toletti

The purpose of this paper is to focus on the adoption of business to employee (B2e) mobile internet (MI) applications in Italian small and medium enterprises (SMEs). The purpose…

The role of structural capital on competitive intelligence

Abouzar Zangoueinezhad, Asghar Moshabaki

This paper aims to explore the role of structural‐organizational capital (or intelligence) in gathering, producing and transmitting competitive intelligence (CI) to enhance…

A study of e‐recruitment technology adoption in Malaysia

David Yoon Kin Tong

The purpose of this paper is to examine the employed jobseekers' perceptions and behaviours of third‐party e‐recruitment technology adoption in Malaysia.