Industrial Management & Data Systems: Volume 103 Issue 4

Workforce diversity status: a study of employees’ reactions

Subhash C. Kundu

Primary data based on 1,083 observations were analyzed to examine the reactions and perceptions of male and female employees across categories about workforce diversity status in…

Managing human capital supply chain in the Internet era

Sameer Kumar

The past decade has witnessed dramatic changes in the types and composition of the workforce. A greater number of employees are able to work from home. Job seekers have better…

A strategy‐based model for e‐commerce planning

Diana Kao, Judith Decou

Poor planning practice is one of the reasons for the inferior results of some e‐commerce ventures. In this paper, it is suggested that a strategy‐based e‐commerce planning model…

Did your efforts really win customers’ satisfaction?

Te‐King Chien, Tien‐Hsiang Chang, Chao‐Ton Su

The national customer satisfaction index (NCSI) shows that these indices compare and estimate the competitiveness and financial benefits for countries and industries. However…

Development of an intelligent customer‐supplier relationship management system: the application of case‐based reasoning

K.L. Choy, Kenny K.H. Fan, Victor Lo

In increasingly competitive markets, customer satisfaction is a vital corporate objective. Key elements to increasing customer satisfaction include producing consistently…

An empirical analysis of software volatility and related factors

Xiaoni Zhang, John Windsor

Despite the belief that software enhancements must be designed into software applications, there is only little research that has rigorously investigated the relationships that…

Key factors for achieving organizational data‐mining success

Hamid R. Nemati, Christopher D. Barko

Project management factors affecting the implementation of IT projects have been widely studied; however, there is little empirical research investigating the implementation of…