Industrial Management & Data Systems: Volume 102 Issue 5

Designing effective cyber store user interface

Eyong B. Kim, Sean B. Eom

Complementary to the increasing popularity of the Internet and WWW, electronic commerce (e‐commerce) has become a fast emerging industry and a significant global economic force…

Implementation of a customer satisfaction program: a case study

Te‐King Chien, Chin‐Ho Su, Chao‐Ton Su

For an enterprise striving to implement total quality management (TQM), customer satisfaction (CS) is an important objective to achieve. The success of CS is not only closely…

Organisational structures to support concurrent engineering in construction

Chimay J. Anumba, Catherine Baugh, Malik M.A. Khalfan

The construction industry is plagued by fragmentation of the functions carried out by the various disciplines involved in a project, particularly between the design and…

A methodological framework for innovation transfer to SMEs

A.C. Caputo, F. Cucchiella, L. Fratocchi, P.M. Pelagagge, F. Scacchia

The paper deals with technological and managerial innovation transfer to small and medium sized enterprises. A comprehensive framework is presented, identifying a networked…

EIS profitability, costs and benefits: an evolutionary approach

Jose L. Salmeron

This paper intends to portray the situation of executive information systems (EIS) profitability, costs and benefits in Spanish big businesses. For this purpose, the author…

Determinants of innovation through a knowledge‐based theory lens

Daniel Arias Aranda, Luis M. Molina‐Fernández

In this paper, a model for determining innovation degree in service industries is presented. Such a model is developed under the knowledge‐based theory lens. So, knowledge flows…