Facilities: Volume 41 Issue 13/14

Augmented reality-based facility maintenance management system

Su-Ling Fan, Wei-San Ong, Chun-Tin Wu, Nuria Forcada Matheu, Hamidreza Alavi

The purpose of this paper is to address the problems of the current facilities maintenance management (FMM) system in finding necessary information, identifying defective…

A post-occupancy evaluation of in-house facilities management service quality and user satisfaction in multi-tenanted office buildings in Ghana

Oliver Tannor, Williams Miller Appau, Elvis Attakora-Amaniampong

The purpose of this study is to explore user satisfaction with in-house facility management (FM) services in multi-tenanted office buildings in Accra, Ghana using a post-occupancy…

Social sustainability of continuing care retirement communities in China

Xin Hu

China’s population is ageing. Continuing care retirement communities (CCRCs) are an emerging living arrangement of older Chinese. Incorporating social sustainability features into…

Quality assurance measures of access systems for tenant retention in high-rise office buildings in Kampala, Uganda. Experiences from building users

Moses Batanda Mubiru, Janice Maria Naturinda

This paper aims to uncover an understanding of how the quality assurance measures used by the property management teams of Grade-B high-rise office blocks influence the…

New work in modern times: predicting employees’ choice to work from home

Christoph Borzikowsky, Stephan Raimer, Jens Kowalski

Not only since the Corona pandemic, working from home has become an important part of the modern workplace. The purpose of this study is to identify environmental as well as…

A scoping review of community-based facilities management for public services through social enterprises in developing communities

Yewande Adetoro Adewunmi, Margaret Nelson, Uchendu Eugene Chigbu, Lilias Makashini-Masiba, Sam Mwando, Lerato Mompati, Uaurika Kahireke

This study aims to ascertain the forms of social enterprises created for public services and the dimensions of community-based management of public facilities. It seeks to…

Challenges of utilizing BIM in facilities management in Saudi Arabia

Mohammad A. Hassanain, Abdullah Ehtesham Akbar, Muizz O. Sanni-Anibire, Adel Alshibani

This paper aims to present an assessment of the challenges of using building information modeling (BIM) in the facilities management (FM) practice in Saudi Arabia.

Analysis of public health-care facilities in rural India

Pragyan Monalisa Sahoo, Himanshu Sekhar Rout

This paper aims to analyze the status of infrastructure, workforce and basic amenities at public health-care facilities in rural India and draw a comparison with its urban…

Plumbing defects in residential buildings: analysis of anomalies and their causes

Argaw Gurmu, Pabasara Wijeratne Mudiyanselage

Most residential building owners often report problems associated with the plumbing systems. If identified at the early stages, plumbing-related defects can be easily repaired…

The importance of aesthetics in workplace environments: an investigation into employees’ satisfaction, feelings of safety and comfort in a university

Georgina Barton, Anh Hai Le

Employee satisfaction is critical in any workplace. Research suggests that the environment that people work in can contribute greatly to levels of satisfaction as well as…

The intervening influence of the quality of health-care administrative process on the relationship between facilities management service quality and patients’ health-care experience in Ghana

Oti Amankwah, Weng Wai Choong, Naana Amakie Boakye-Agyeman, Ebenezer Afrane

Patient-centred strategies should be applied in health-care facilities management (HcFM) to guarantee service quality to meet patients’ needs and ensure quality patient…

Salutogenic environment: the effect of environmental quality of hospital public spaces (EQHPS) on patients’ sense of coherence

Faezeh Ghaffari, Maryam Shabak, Nima Norouzi, Siyamak Nayyeri Fallah

This study aims at identifying the key perceived environmental attributes that can influence patients’ sense of coherence (SOC) in hospital public spaces and can improve hospital…

Activity-based working and their impact on organisational culture – employees’ perspectives

Kusal Nanayakkara, Sara Jane Wilkinson, Dulani Halvitigala

This paper aims to examine how the existing organisational culture of organisations changed with the introduction of activity-based working (ABW) office layouts from the…

Facilities management and clients satisfaction nexus in hotels in secondary cities in Ghana: A study of selected hotels in Wa

Tahiru Alhassan, Joseph Kwaku Kidido

This study aims to assess how the provision of facilities management (FM) services influences customer satisfaction in hotels in secondary cities. This study focussed on customer…