Facilities: Volume 38 Issue 1/2

Office employee satisfaction: the influence of design factors on psychological user satisfaction

Minyoung Kwon, Hilde Remøy

Employees’ satisfaction and productivity is one of the main interests of employers. Psychological comfort can cause dissatisfaction with their work. Thus, it is important to…

On-campus university student housing facility services prioritisation framework

Fredrick Simpeh, Winston Shakantu

The purpose of this paper is to develop a prioritisation framework that can guide the provision and management of on-campus student housing facility (SHF) services of southern…

Hospital safety index: assessing the readiness and resiliency of hospitals in Indonesia

Riza Yosia Sunindijo, Fatma Lestari, Oktomi Wijaya

This study aims to assess the hospital readiness and resiliency in a disaster-prone Indonesia.

Senior citizens’ requirements of services provided by community-based care facilities: a China study

Liqun Xiang, Ann T.W. Yu, Yongtao Tan, Xuezhu Shan, QiPing Shen

This study aims to identify senior citizens’ requirements related to “embedded retirement facilities (ERFs)”, which are small-scale, multi-functional and community-based care…

An experience sampling approach to the workplace environment survey

Michael Roskams, Barry Haynes

The purpose of this study is to pilot test the effectiveness of the experience sampling approach for measuring employee satisfaction with the workplace environment. Additionally…

The physical environment and patient satisfaction ratings on social media: an exploratory study

Mariam F. Alkazemi, Sara Bayramzadeh, Nouf B. Alkhubaizi, Ayman Alayoub

The purpose of this study is to explore the role of the physical environment in patient satisfaction ratings as communicated in narratives on the social media platform such as…

A sustainable procurement approach for selection of construction consultants in property and facilities management

Terence Y.M. Lam

Outsourcing architectural and engineering services is a trend for public-sector construction projects. This study aims to examine what tender selection criteria should be…

Thermal comfort practices in non-domestic buildings within the organisational context

Gabriela Zapata-Lancaster

This paper aims to investigate the thermal comfort practices in four non-domestic buildings and explores how the organisational context affects the actions and practices of…

A holistic framework with user-centred facilities performance attributes for evaluating higher education buildings

Abiodun Olatunji Abisuga, Cynthia Changxin Wang, Riza Yosia Sunindijo

This paper aims to identify user-centred facilities performance attributes of higher education buildings and how they can be used to evaluate individual learning spaces. These…

Pervasive sensing technologies for facility management: a critical review

Jinying Xu, Ke Chen, Anna Elizabeth Zetkulic, Fan Xue, Weisheng Lu, Yuhan Niu

The practice of facility management (FM) has been evolving with the rapid development of pervasive sensing technologies (PSTs) such as sensors, automatic identification (auto-ID)…