Facilities: Volume 28 Issue 5/6

Performance measurement in the food supply chain: a balanced scorecard approach

Barbara Bigliardi, Eleonora Bottani

The primary objective of this paper is to develop a balanced scorecard (BSC) model that is designed and delimited for performance measurement in the food supply chain.

Achieving better performance through target cost contracts: The tale of an underground railway station modification project

Daniel W.M. Chan, Patrick T.I. Lam, Albert P.C. Chan, James M.W. Wong

This paper aims to explore the implementation framework, project performance, underlying motives, perceived benefits, potential difficulties, as well as critical success factors…

A balanced scorecard approach for R&D: evidence from a case study

Barbara Bigliardi, Alberto Ivo Dormio

The aim of this paper is to develop a balanced scorecard (BSC) model delimited for research and development (R&D) performance measurement.

Benchmarking success of building maintenance projects

Edmond W.M. Lam, Albert P.C. Chan, Daniel W.M. Chan

This paper aims to develop a project success index (PSI) to benchmark the performance of building maintenance projects from a number of key performance indicators (KPIs).

Measuring customer satisfaction of FM service in housing sector: A structural equation model approach

Eddie C.M. Hui, Xian Zheng

The purpose of this paper is to identify and analyze crucial variables of customer satisfaction towards residential facility management (FM) service, and to enable FM companies to…

Systems approach and performance measurement by social enterprises

Ad Straub, Marnix Koopman, Henk‐Jan van Mossel

This paper intends to ascertain a general guideline for performance measurement and management by social enterprises, combining public and private tasks.

Performance measurement and management in facilities management

Udayangani Kulatunga, Champika Liyanage, Dilanthi Amaratunga