Table of contents
An evaluation of customer perception of FM service delivery
Derren Shaw, Barry HaynesApplies service quality theory to facilities management (FM), resulting in a more customer‐orientated approach to FM. Uses a questionnaire as the main source of data collection…
Customer satisfaction and organisational justice
Lisa Campbell, Edward FinchApplies organisational justice theory to facilities management with the aim of increasing customer satisfaction with the service received. Provides an overview of organisational…
The environmental significance of facilities in service sector companies
Seppo JunnilaThe study described in this paper quantifies the environmental impact of service sector companies. It demonstrates the importance of facility activities in the environmental…
Computer integrated facilities planning and design
B. Gopalakrishnan, R. Turuvekere, D.P. GuptaComputer‐based models for the automatic generation of facility layouts have been shown to provide significant benefits to the industrial community for the planning and development…
Healthcare facilities management: state of the art review
Igal M. Shohet, Sarel LavyFollowing increases in national demands on healthcare facilities and services, healthcare facilities management (FM) has gradually matured to become an established research and…
ISSN:
0263-2772e-ISSN:
1758-7131ISSN-L:
0263-2772Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Joseph Lai
- Dr Sarel Lavy