Journal of Management Development: Volume 37 Issue 1

Leading after the boom: developing future leaders from a future leader’s perspective

Katie Lynn Akers

This paper aims for an open discussion of new traits which are important to the success of future leaders. By understanding what is important to the new generations coming into…

Proposing micro-macro HRM strategies to overcome challenges of workforce diversity and deviance in ASEAN

Pooja Malik, Usha Lenka, Debashish Kumar Sahoo

The purpose of this paper is to propose a conceptual framework associating globalization, workforce diversity, and deviance and suggest micro-macro HRM strategies to overcome…

New employee onboarding – psychological contracts and ethical perspectives

Cam Caldwell, Ray Peters

The purpose of this paper is to identify the ethical implications of treating new employees with high consideration and respect for their needs and to explain how this expectation…

The effect of employee ability, hospital’s ethic and leadership on job satisfaction through employee commitment: A study on an Indonesian Type A government hospital

Ria Mardiana Yusuf

The purpose of this paper is to confirm the direct and indirect effect of employee ability, perceived ethic, and leadership and leadership to service quality through employee…

Effect of commitment and customers’ satisfaction on the relationship between service quality and customer retention in rural banks in Makassar, Indonesia

Dian Anggraece Sigit Parawansa

The purpose of this paper is to investigate the effect of commitment and customer’s satisfaction on the relationship between service quality and customer retention.

Mediating effect of work performance and organizational commitment in the relationship between reward system and employees’ work satisfaction

Muhammad Idrus Taba

The purpose of this paper is to investigate the mediation effect of work performance and organizational commitment in the relationship between reward system and employees’ work…

The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty

Solimun Solimun, Adji Achmad Rinaldo Fernandes

The purpose of this paper is to investigate the mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix…

Entrepreneurial coaching: how to be modeled and measured?

Anis Ben Salem, Lassaad Lakhal

The purpose of this paper is to model the coaching practice on the one hand, and, on the other, develop and validate an integrative measurement scale that is associated to the…

Acting and performing: influences of manager emotional intelligence

L. Melita Prati, Joy H. Karriker

The purpose of this paper is to examine the predictive role of manager emotional intelligence (MEI) with regard to emotional labor efforts and outcomes relationships. Testing…