Strategic Direction: Volume 22 Issue 3

Lessons from history: interchangeable parts and the Springfield Armory: The right people in the right place – with the right government in the right industry

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Reinvent, reposition and grow: McDonald's, BT and Dunlop Volley define the future

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Invista's fabric for successful differentiation: Putting the know into knowledge management

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Microsoft opens windows on criticism: Friends and foes focus on a better way ahead

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Would you recommend this organization to a friend?: How Norwich Union Insurance ensures that the answer is a resounding yes

Reviews an article written by John Willmott, director of organizational change at Norwich Union Insurance.

Tesco drives e‐retail message home: But “bricks and mortar” stores continue to thrive

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

To innovate or not to innovate?: Think big or don't bother

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Pioneers of the outsourcing frontier: FedEx and BP among those who win some and lose some

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

World‐wide R&D: Widening recognition of R&D importance

To explain how R&D is becoming a globally popular business function.

Lifecycle transformation: Looking beyond the IT

To explain “product lifecycle management”.

Customer Relationship Management: Creating Competitive Advantage through Win-Win Relationship Strategies

Microsoft's midlife crisis

Integration city (partnering with a third-party logistics provider)

Using real options to help build the business case for CRM investment

Testing times in the workplace

What’s on the web

Entrepreneurship: New Perspectives in a Global Age

Determinants of board participation in the strategic decisions of small corporations

The great thrift shift: a survey of the world economy

Diary

Defining international entrepreneurship and modeling the speed of internationalization

Competitive horizon

6 ways to benefit from customer complaints

Sweet smell of succession (Estee Lauder)

The great big strategy challenge