Office Technology and People: Volume 4 Issue 2

Five easy pieces: reframing the design of office systems

Joan Greenbaum, Kim Halskov Madsen

Problems with the use of office computer systems may often be traced back to the designers' narrow view or understanding of off ice work. Neither office work nor design of office…

Systems development in Scandinavia: three theoretical schools

Jørgen Bansler

Scandinavian research in systems development can be grouped into three major traditions, based on quite different ideologies and theories: the systems theoretical school, the…

Emerging systems for computer‐based knowledge processing in office work

Sture Hägglund

Knowledge‐based systems, especially so‐called expert systems, which replicate the problem‐solving or decision‐making capabilities of human experts in specific areas, have recently…

A humanistic approach to systems development

Inger Lytje

This article offers a humanistic approach to the development of computer‐based information systems. A theoretical framework for conceiving innovative processes as a whole is…

Designing for a dollar a day

Morten Kyng

This paper is about the kind of tools and techniques that are accessible to resource weak groups for use in design and evaluation of computer support. ‘Resource weak’ means in…