Table of contents
Developing and validating e-marketplace service quality model in B2G e-commerce settings: a mixed-methods approach
Sunil Nandankar, Amit Sachan, Arnab Adhikari, Arindam MukherjeeThe research aims to qualitatively explore e-marketplace service quality (EMSQ) from the perspective of an industrial buyer as a sole decision-maker. It further intends to…
From supply chain risk to system-wide disruptions: research opportunities in forecasting, risk management and product design
Tyson Browning, Maneesh Kumar, Nada Sanders, ManMohan S. Sodhi, Matthias Thürer, Guilherme L. TortorellaSupply chains must rebuild for resilience to respond to challenges posed by systemwide disruptions. Unlike past disruptions that were narrow in impact and short-term in duration…
The impact of corporate social responsibility decoupling on financial performance: the role of customer structure and operational slack
Chang He, Fu Jia, Liukai Wang, Lujie Chen, Kieran FernandesCorporate social responsibility (CSR) decoupling indicates a misalignment between how firms report CSR and what firms actually practice with respect to CSR. The purpose of this…
Grocery omnichannel perishable inventories: performance measures and influencing factors
Soroosh Saghiri, Emel Aktas, Maryam MohammadipourPerishable inventory management for the grocery sector has become more challenging with extended omnichannel activities and emerging consumer expectations. This paper aims to…
Humanitarian supply chains and innovation: a focus on US food banks
Iana Shaheen, Arash Azadegan, Donna DavisTo effectively meet their social objectives, humanitarian organizations need to be more innovative and find novel ways to stay competitive. Yet there has been limited focus on…
Blockchain-enabled supply chain operations and financing: the perspective of expectancy theory
Hua Song, Siqi Han, Kangkang YuThis study examines the cognitive factors of adopting blockchain technology in various supply chain scenarios and its role in reframing the distinctive values of supply chain…
Process ambidexterity driven by environmental uncertainty: balancing flexibility and routine
Kangkang Yu, Jack Cadeaux, Ben Nanfeng Luo, Cheng QianThis study aims to extend ambidexterity theory from the perspective of organisational learning and examine how process ambidexterity, which comprises operational flexibility and…
Surfing with the tides: how digitalization creates firm performance through supply chain entrainment
Wantao Yu, Chee Yew Wong, Roberto Chavez, Mark JacobsDigitally oriented firms are faced with new opportunities and risks in today’s ever-changing world. Drawing upon organisational entrainment theory, this study investigates how…
When a dominant certified management standard is replaced: theoretical insights from the American hospital field
Steven Alexander Melnyk, William J. Ritchie, Eric Stark, Angela HeaveyDominant quality standards are present in all industries. Implicit in their use is the assumption that once adopted, there is little or no reason to replace them. However, there…
Do ride-hailing drivers' psychological behaviors influence operational performance?
Yavuz Idug, Suman Niranjan, Ila Manuj, David Gligor, Jeffrey OgdenThe proliferation of ride-hailing businesses brings significant considerations for improving the driver's operational performance. Informed by the literature on sharing economy…
ISSN:
0144-3577e-ISSN:
1758-6593ISSN-L:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen