Table of contents
The effect of service improvisation competence on hotel performance
Enrico Secchi, Aleda Roth, Rohit VermaThe development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service…
1133
Supplying resilience through assessing diversity of responses to disruption
Helena Kahiluoto, Hanna Mäkinen, Janne KasevaThe purpose of this paper is to contribute to the theory and practice of supply chain management in terms of how an organisation should structure its supply base to be resilient…
12120
Boundary buffering: limiting interference and information leakage in design teams
Xiaosong (Jason) Wu, Wei (Wayne) Huang, James Jiang, Gary Klein, Shan LiuTwo challenges faced by automotive component design projects within contracted design agencies are (1) specification changes requested by the manufacturers and (2) product…
864
Preventing supplier non-conformance: extending the agency theory perspective
Anton Shevchenko, Mark Pagell, Moren Lévesque, David JohnstonThe supply chain management literature and agency theory suggest that preventing supplier non-conformance—a supplier's failure to conform to the requirements of the buyer—requires…
1679
ISSN:
0144-3577e-ISSN:
1758-6593ISSN-L:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen