International Journal of Operations & Production Management: Volume 38 Issue 5

Reinterpreting Fisher’s coordinated strategies: a longitudinal case study

Roy Stratton

Much has been written about the need to align the supply chain with the product/market but it has proved, elusive especially in response to a supply change transitions. The…

Purchasing in service triads: the influence of contracting on contract management

Manda Broekhuis, Kirstin Scholten

The purpose of this paper is to investigate purchasing practices in service triads by exploring the link between ex ante contracting and ex post contract management and how these…

Lean manufacturing implementation: leadership styles and contextual variables

Guilherme Luz Tortorella, Diego de Castro Fettermann, Alejandro Frank, Giuliano Marodin

The purpose of this paper is to understand how the association between leadership styles (task or relation orientation) and lean manufacturing (LM) implementation changes due to…

Modelling people’s behaviour using discrete-event simulation: a review

Andrew Greasley, Chris Owen

The purpose of this paper is to provide a contribution to the area of behavioural operations management (OM) by identifying key challenges in the use of discrete-event simulation…

Healthcare service failure: how dissatisfied patients respond to poor service quality

Ki Hyun Um, Antonio K.W. Lau

Few scholars have so far explored how healthcare service quality affects patient dissatisfaction, leading to negative behavior responses when a healthcare service fails. The…