International Journal of Operations & Production Management: Volume 37 Issue 12

Re-examining the effects of supplier integration on operations performance: a relational view

Yuanqiong He, Hongyi Sun, Wenbin Ni, Stephen C.H. Ng

The importance of supplier integration (SI) in improving firms’ performance has been previously identified but the effects of SI are complicated, as the relationship between…

Can you put too much on your plate? Uncertainty exposure in servitized triads

Melanie E. Kreye

Servitization increases the uncertainty exposure of provider firms due to the operational differences between services and production which is further increased when operations…

E-procurement quality from an internal customer perspective: Construct development, refinement, and replication using a mixed-methods approach

Alistair Brandon-Jones

Despite significant investment in e-procurement by many organisations, perceived failings in the quality of such technologies and of the support provided to use them – termed here…

Plant role and the effectiveness of manufacturing practices

Krisztina Demeter, Levente Szász, Harry Boer

Many firms today operate international manufacturing networks (IMN) of plants, which may serve different purposes and have different levels of competences. This diversity…

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson

The purpose of this paper is to explore the differences between public and private organizations in the paths of business excellence models and to identify the key drivers for…

A quality system’s impact on the service experience

Jeffery Smith, Sidney Anderson, Gavin Fox

The purpose of this paper is to examine the interplay between technical and social systems within an organization that potentially affect the service experience, as perceived by…