International Journal of Operations & Production Management: Volume 37 Issue 1

Guest editorial

Samuel Fosso Wamba, Eric W.T. Ngai, Frederick Riggins, Shahriar Akter

Challenges and opportunities of digital information at the intersection of Big Data Analytics and supply chain management

Florian Kache, Stefan Seuring

Despite the variety of supply chain management (SCM) research, little attention has been given to the use of Big Data Analytics for increased information exploitation in a supply…

Making sense of Big Data – can it transform operations management?

Olga Matthias, Ian Fouweather, Ian Gregory, Andy Vernon

The purpose of this paper is to focus on the application and exploitation of Big Data (BD) to create competitive advantage. It presents a framework of application areas, and how…

Big data breaches and customer compensation strategies: Personality traits and social influence as antecedents of perceived compensation

Thomas Kude, Hartmut Hoehle, Tracy Ann Sykes

Big Data Analytics provides a multitude of opportunities for organizations to improve service operations, but it also increases the threat of external parties gaining unauthorized…

Exploring the influence of big data on city transport operations: a Markovian approach

Rashid Mehmood, Royston Meriton, Gary Graham, Patrick Hennelly, Mukesh Kumar

The purpose of this paper is to advance knowledge of the transformative potential of big data on city-based transport models. The central question guiding this paper is: how could…

Role of social media in retail network operations and marketing to enhance customer satisfaction

Usha Ramanathan, Nachiappan Subramanian, Guy Parrott

The technology evolution compels retail networks to introduce unique business models to retain customers and to gain a competitive advantage. Customer reviews available through…