Table of contents
Linking servicescape to customer satisfaction: exploring the role of competitive strategy
Patti Miles, Grant Miles, Alan CannonThe purpose of this paper is to explore the relationship between firm service characteristics and customer satisfaction as moderated by firm competitive strategy. Specifically…
Engineering education and performance: the German machinery and equipment sector
Robert A. Paton, Richard Wagner, Robert MacIntoshThe purpose of this paper is to examine the relationship between management education, the performance of German engineering enterprises and the strategic knowledge status of the…
Lean and the working environment: a review of the literature
Peter Hasle, Anders Bojesen, Per Langaa Jensen, Pia BrammingThe effects of lean on employees have been debated ever since the concept was introduced. The purpose of this paper is to review the scientific literature on the effects of lean…
SKU classification: a literature review and conceptual framework
Tim J. van Kampen, Renzo Akkerman, Dirk Pieter van DonkStock keeping unit (SKU) classifications are widely used in the field of production and operations management. Although many theoretical and practical examples of classifications…
The contingent nature of service recovery system structures
Jeffery S. Smith, Paul F. Nagy, Kirk R. Karwan, Edward RamirezThe purpose of this paper is to examine to what extent the factors of the operating environment influence the structural dimensions and subsequent performance of a firm's recovery…
ISSN:
0144-3577e-ISSN:
1758-6593ISSN-L:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen