International Journal of Operations & Production Management: Volume 32 Issue 2

Coping with the change: a longitudinal study into the changing manufacturing practices

Markku Kuula, Antero Putkiranta, Jarmo Toivanen

The purpose of this paper is to study how, in recent decades, manufacturing sites have reacted to changes in their business environment by developing their management practices…

An empirical investigation of the combinatorial nature of operational practices and operational capabilities: Compensatory or additive?

Sarah Jinhui Wu, Steven A. Melnyk, Morgan Swink

Operational practices and operational capabilities are critical yet distinct elements in operations strategy. The purpose of this paper is to examine their conceptual differences…

Service orientation: the derivation of underlying constructs and measures

Pedro Oliveira, Aleda V. Roth

This paper coins the construct of Service Orientation (SO) and empirically develops its measurement in the context of business‐to‐business (B2B) e‐commerce. SO is operationally…

Understanding the organizational impact of PLM systems: evidence from an aerospace company

Marco Cantamessa, Francesca Montagna, Paolo Neirotti

The implementation of product lifecycle management (PLM) technologies poses different challenges in comparison to the ones faced by companies using other information systems…

Service innovation and performance in SMEs

Christopher M. McDermott, Daniel I. Prajogo

The purpose of this paper is to examine the relationship between exploration and exploitation innovation, and business performance in small and medium enterprise (SME) service…

The buyer‐supplier social contract: information sharing as a deterrent to unethical behaviors

Stephanie Eckerd, James A. Hill

The purpose of this paper is to focus on the role of information sharing as a deterrent to unethical behavior in a buyer‐supplier relationship. The authors investigate the broader…

Essential Operations Management

Katri Karjalainen