International Journal of Operations & Production Management: Volume 26 Issue 8

Measuring the operational performance of intensive care units using the analytic hierarchy process approach

Prasanta Kumar Dey, Seetharaman Hariharan, Benjamin Thomas Clegg

The purpose of this study is to develop a performance measurement model for service operations using the analytic hierarchy process approach.

Prioritizing tactical quality improvement: An action research study

Douglas N. Hales, Samia M. Siha, V. Sridharan, Judith I. McKnew

The purpose of this paper is to test a method for improving decision‐making at a tactical level – i.e. at the shop floor level. This is done by testing the use of the binary…

Measuring ERP success: the ultimate users' view

Jen‐Her Wu, Yu‐Min Wang

Enterprise resource planning (ERP) is now considered to be the price of entry for running a business. However, ERP systems are complex and expensive, and the decision to install…

Production system design elements influencing productivity and ergonomics: A case study of parallel and serial flow strategies

W.P. Neumann, J. Winkel, L. Medbo, R. Magneberg, S.E. Mathiassen

The purpose of this paper is to investigate a strategic change from parallel cell‐based assembly (old) to serial‐line assembly (new) in a Swedish company with special reference to…

Overcoming the barriers to e‐cluster development in a low product complexity business sector

Dotun Adebanjo, Dennis Kehoe, Peter Galligan, Fred Mahoney

The purpose of this paper is to investigate the issues that impact negatively on e‐cluster development in a low product complexity industry and identification of key factors to…

Operations & Process Management: Principles and Practice for Strategic Impact

Paul Forrester