International Journal of Operations & Production Management: Volume 19 Issue 9

Admission scheduling in acute care hospitals: does the practice fit with the theory?

Paul Gemmel, Roland Van Dierdonck

Admission scheduling is identified as an important strategy to match supply and demand in acute care hospitals. During the last decades, many different theoretical models of…

A multi‐criteria data envelopment analysis model for measuring the productive efficiency of hospitals

Minwir Al‐Shammari

This paper seeks to measure and evaluate the productive efficiency of health‐care organizations (hospitals) using a multicriteria Data Envelopment Analysis (DEA) methodology. DEA…

Managing service operations based on customer preferences

Rohit Verma, Gary M. Thompson

This article presents the results of a study using discrete choice analysis (DCA) in the dine‐in pizza industry. DCA offers an effective approach for incorporating customer…

Electronic commerce usage in business‐to‐business purchasing

Hokey Min, William P. Galle

As the Clinton administration recently released its plan for developing world‐wide information superhighways and making electronic communications a national priority, a growing…

Measurement of productivity of professional services: Anillustration on Swedish management consulting firms

Lilach Nachum

Existing measures of productivity were designed to measure productivity in industries in which both input and output are tangible standardised quantities. They are inadequate for…

Control of service parts

Leonard Fortuin, Harry Martin

Service parts are needed for maintenance of industrial systems as well as for consumer products. Their logistics has an inherent difficulty: common models for inventory management…