Library Management: Volume 34 Issue 6/7

An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in Indonesia

The purpose of this research is to investigate the relationship between library customer loyalty and other latent constructs, namely service quality and customer satisfaction in a…

Division of labor and coordination, intra‐organizational career and salary fairness: Study in Estonian university libraries

The aim of the current article is to clarify satisfaction of the staff of Estonian university libraries with the division of labor, work organization and coordination, existence…

Using FourSquare: check‐ins are not just for books!

Purpose – This paper aims to provide an overview of how the National University of Singapore (NUS) Libraries has been using FourSquare Specials to engage users and to promote…

Establishing a culture of research practice in an academic library: an Australian case study

The purpose of this paper is to describe the establishment of a Research Working Group at Flinders University Library, a mid‐sized teaching and research university located in…

Emotional intelligent leadership: Findings from a study of public library branch managers in Northern Ireland

The purpose of this paper is to report on a study concerning what emotional intelligence (EI) leadership attributes branch managers in the public library service in Northern…

Resource leveling for a mass digitization project

The purpose of this paper is to discuss the nature of the project management concept of resource leveling, particularly how it can be utilized for grant‐funded mass digitization…

Planning library spaces and services for Millennials: an evidence‐based approach

The purpose of this paper is to examine undergraduates' perception and use of two distinct library spaces – social and communal – in an academic library in order to provide more…

What keeps CARL directors awake at night?

This article aims to overview research undertaken through the Canadian Association of Research Libraries (CARL) to identify themes and issues of interest to library leaders in…

Library employees' attitudes towards the measurement and appraisal of their work performance: Study in Estonian university libraries

The aim of the current article is to clarify how the staff of Estonian university libraries define the concepts of performance and efficiency in the context of libraries, what is…

Grey literature: format agnostic yet gaining recognition in library collections

Grey literature, difficult to define, acquire and process, has recently entered into an age of enlightenment due to increasing electronic publishing opportunities and digitization…

Who Else Writes Like …? A Readers' Guide to Fiction Authors

Personalising Library Services in Higher Education: The Boutique Approach

Using Mobile Technology to Deliver Library Services: a Handbook

Collaboration in Libraries and Learning Environments

Digital Humanities in Practice

Building and Managing E‐book Collections: A How‐to‐do‐it Manual for Librarians