Library Management: Volume 29 Issue 8/9

Enhancing the user experience: Promoting a service culture through customized staff training

The purpose of this paper is to highlight a series of initiatives generated from, and managed within, a major university library and aimed at improving a customer service focus.

Professional development in the South Australian library and information services sector: An examination of current trends, needs and opportunities

In a climate of under‐employment and perceived lack of upward career opportunities for new graduates, the aim of this study is to explore the role of professional development (PD…

Innovation and change: The QLP‐Y approach to staff development

The rapidly changing nature of local government service demands new skills, but there is often a gap between the new skills needed by library authorities and the skills that…

Librarians' skills and qualifications in a modern informational environment

The aim of the research is to investigate the qualifications and the skills of the librarian's profession as they are impressed through the job ads.

Contribution of an information literacy programme to the education process: The case of a Greek academic library

The purpose of this paper is to explore the contribution of, and the need for, information literacy and information literacy programmes in the undergraduate education process.

A study of success factors of resource sharing in Iranian academic libraries

This paper aims to present the results of a study on success factors of resource sharing (RS) and cooperation in Iranian Academic Libraries (IAL), from the point‐of‐view of…

Writing for the profession: the experience of new professionals

The purpose of this article is to explore barriers and motivators for new professionals who write and present for the professional literature.

A study of US library directors' confidence and practice regarding patron confidentiality

The purpose of this paper is to learn how many libraries take specific measures to protect patron confidentiality other than having a written policy, to measure library directors'…

The Irish Research electronic Library initiative: levelling the playing‐field?

The Irish Research electronic Library (IReL) is a nationally funded electronic research library providing online access to full text articles from 1,000s of peer‐reviewed…

Theory, research, and practice in library management 5: branding

The purpose of this paper is to explore the branding in the marketing and promotion of libraries.

Developing an English course for in‐service librarians: The advantages of blended learning

The purpose of this study is to describe the design and delivery of an English language course aimed for in‐service librarians and to report about the effects of the blended…

A Ready Reference Kit. The Reference Collection: From the Shelf to the Web

Guide to Library and Information Agency Management

Understanding Information Systems: What They Do and Why We Need Them

IFLA Cataloguing Principles: Steps towards an International Cataloguing Code 3. Report from the 3rd IFLA Meeting of Experts on an International Cataloguing Code, Cairo, Egypt, 2005

Handbook of Electronic and Digital Acquisitions

Putting Content Online: A Practical Guide for Libraries

The Culture of Evaluation in Library and Information Services

Project Management: Tools and Techniques for Today's ILS Professional

Consumer Health Issues, Trends, and Research: Part 2. Applicable Research in the 21st Century

Computers in Libraries: An Introduction for Library Technicians

Wikis: Tools for Information Work and Collaboration

Managing 21st Century Libraries

Essential Law for Information Professionals (2nd ed.)

Continuing Professional Development: A Guide for Information Professionals

Information Architecture for Information Professionals

Measuring Quality – Performance Measurement in Libraries (2nd revised edition)

Open Access to Knowledge and Information: Scholarly Literature and Digital Library Initiatives – the South Asian Scenario

Social Software in Libraries: Building Collaboration, Communication, and Community Online

World Guide to Library, Archive and Information Science Education (3rd ed.)

A Handbook for Media Librarians

Information and Emotion: The Emergent Affective Paradigm in Information Behavior Research and Theory

Introduction to Health Sciences Librarianship

Knitting the Semantic Web

Knowledge Management: Historical and Cross‐Disciplinary Themes

Libraries in the Twenty‐First Century: Charting New Directions in Information Services

2008 Awards for Excellence

Note from the publisher