Employee Relations: Volume 37 Issue 4

The multiple faces of front line managers: A preliminary examination of FLM styles and reciprocated employee outcomes

Jennifer Kilroy, Tony Dundon

The purpose of this paper is to present exploratory research on the potential variation of front line manager (FLM) types and attendant causal links between FLM style and employee…

The challenge of managing informally

Richard Saundry, Carol Jones, Gemma Wibberley

The purpose of this paper is to explore the orientations of line managers in handling workplace conflict. In particular it examines the tension between the traditional preference…

Managing attendance at work: the role of line managers in the UK grocery retail sector

Anastasios Hadjisolomou

The purpose of this paper is to investigate the role of line managers in managing attendance at work in the lean regime of grocery retailing. The increasing competitiveness within…

Juggling on the line: Front line managers and their management of human resources in the retail industry

Samantha Evans

The purpose of this paper is to examine the interplay between the role of front line managers (FLMs) and their contribution to the reported gap between intended and actual human…

The front-line manager’s role in informal voice pathways

Keith Townsend, Rebecca Loudoun

There is a long line of human resource management and employee relations research that points to the important function that line managers play within organisations. The purpose…

The changing dynamic of leading knowledge workers: The importance of skilled front-line managers

Fiona Edgar, Alan Geare, Paula O'Kane

The purpose of this paper is to investigate, from the perspective of knowledge workers (KWs), the factors which underpin worker performance. Although a broad array of factors is…

Guest editorial

Keith Townsend, Tony Dundon