Employee Relations: Volume 34 Issue 3

Developing ideas and concepts in teamwork research: where do we go from here?

Abigail Marks, James Richards

This editorial seeks to explore changes in both teamwork and developments in teamwork research over the last decade.

“Every man for himself”: Teamwork and customer service in the hospitality industry

James Richards, Shiona Chillas, Abigail Marks

This paper aims to examine the practice of teamwork in an under‐researched, yet growing industrial setting.

When is a team a team? “Teamworking” and the reorganisation of work in commercial cleaning

Shaun Ryan

The article seeks to analyse and explore the contradictions and variations in the concepts “team” and “teamwork” and their use in the NSW, Australia, commercial cleaning industry.

“Virtual teams are literally and metaphorically invisible”: Forging identity in culturally diverse virtual teams

Yee Au, Abigail Marks

This paper aims to examine the impact of perceived cultural differences in forging identity in virtual teams. Whilst there has been a great deal of research on team…

The practice of teamwork in health industry call centres

Raffaella Valsecchi, Sarah Wise, Frank Mueller, Chris Smith

This paper aims to explore the introduction of teamwork in two health call centres, NHS Direct and NHS24, and intervenes in the emergent debate over teamwork in call centres…

Successful maintenance practice through team autonomy

Monica Rolfsen, Camilla Langeland

The paper aims to investigate how teamwork contributes to successful maintenance practice within maintenance work in an industrial setting.

Flexibility under complexity: Work contexts, task profiles and team processes of high responsibility teams

Vera Hagemann, Annette Kluge, Sandrina Ritzmann

The purpose of the present study is to introduce the elements characterising the work context of high responsibility teams (HRTs) operating in high reliability contexts such as…