Employee Relations: Volume 29 Issue 5

On the transferability of “traditional” satisfaction theory to non‐traditional employment relationships: temp agency work satisfaction

Nicole Torka, Birgit Schyns

The main purpose of this paper is to identify sources of temp agency work satisfaction and discuss whether or not these sources differ from those well‐known to traditional…

Trust in senior management in the public sector

Judy Pate, Phillip Beaumont, Sandra Stewart

The purpose of this paper is to examine the important issue of trust in senior management in the public sector. More specifically, the research aims to explore to what extent has…

The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey

Zoe S. Dimitriades

The purpose of this paper is to explore the usefulness and to highlight the nature of inter‐relationship(s) between service climate and job involvement in impacting…

Maximising women's potential in the UK's retail sector

Lynette Harris, Carley Foster, Paul Whysall

The purpose of the paper is to show that a defining characteristic of the UK retail sector is the high number of women it employs but there remains an enduring…

Building high performance employment relationships in small firms

Carol Atkinson

The purpose of the paper is to present research into the employment relationship in small firms and to examine its link to high performance. A psychological contract framework is…

The labour dispute arbitration system in China

Jie Shen

The purpose of the paper is to analyse the characteristics, development and implementation of the Chinese labour arbitration system and its role in settling labour disputes.

A global super union?

John Gennard