Management Research News: Volume 32 Issue 10

Good morning Vietnam: new challenges for HRM

Timothy Bartram, Pauline Stanton, Keith Thomas

The purpose of this paper is to discuss some of the policy and structural changes that have influenced human resource practices in state‐owned enterprises (SOEs), private…

Analyzing efficiency in the Chinese life insurance industry

Xiaoling Hu, Cuizhen Zhang, Jin‐Li Hu, Nong Zhu

The purpose of this paper is to examine the efficiencies of China's foreign and domestic life insurance providers and to explore the relationship between ownership structure and…

Problems associated with voluntary work in a small not‐for‐profit organization: A case from Brazil

Charbel José Chiappetta Jabbour, Fernando César Almada Santos

This paper contains descriptive discussions of the implementation of strategic planning in a not‐for‐profit (NFP) organization in Brazil, highlighting the factors that engender…

The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers

Olgun Kitapci, Ibrahim Taylan Dortyol

The purpose of this paper is to test the differences in customer complaint behaviour between loyal customers and first comers.

Performance management systems in an Indian manufacturing sector: Partnering, monetary incentives and the alignment of organizational goals

B. Sripirabaa, R. Krishnaveni

The functions of a performance management system in any organization encompass diverse activities, which include the performance appraisal process. In order to design appraisal…

Structuring organizations across industries in India

Sanjay Kumar Singh

The purpose of this paper is to investigate structural patterns across industries in India. Organizational design is posited as a form of competitive advantage, which also helps…

Supply chain management for SMEs: a research introduction

Jitesh Thakkar, Arun Kanda, S.G. Deshmukh

The purpose of this paper is to describe some of the key areas that influence managing the supply chain in the small‐ and medium‐sized enterprise (SME) sector. It outlines in an…