Management Research News: Volume 30 Issue 6

The effects of previous episodes in business‐to‐business interaction

Sergio Biggemann, Francis Buttle

This paper seeks to analyse the effects that previous episodes have on business‐to‐business relationships and how these episodes can influence the parties’ responses to a…

Customer complaints about airline service: a preliminary study of Turkish frequent flyers

Özlem Atalik

This paper aims to identify common complaints made by Turkish frequent flyers related to their program membership.

Impact of shared beliefs on “perceived usefulness” and “ease of use” in the implementation of an enterprise resource planning system

T. Ramayah, May‐Chiun Lo

This article seeks to examine the impact of shared beliefs concerning the benefits of enterprise resource planning (ERP) among executives and engineers in the northern region of…

Understanding the psychological contract: a direction for the future

Robert G. DelCampo

This paper sets out to review selected psychological contract literature to aid in developing understandings about the unique nature of today's work agreements and work…

Performance Management in Health Care

Leanne Morris

The Dark Side of Behaviour at Work: Understanding and Avoiding Employees Leaving, Thieving and Deceiving

Christine D. Ho