Management Research News: Volume 30 Issue 3

Institutional impacts on industry structure: the block exemption regulation

Murat Akpinar

To understand the impact of the new block exemption regulation on distribution and after‐sales services in the automobile industry in the European Union (EU).

How do measurement objectives influence the R&D performance measurement system design?: Evidence from a multiple case study

Vittorio Chiesa, Federico Frattini, Valentina Lazzarotti, Raffaella Manzini

The purpose of this paper is to address the problem of designing a performance measurement system (PMS) for research and development (R&D) activities; in particular, it…

Assessing the impact of job involvement on performance

Paul F. Rotenberry, Philip J. Moberg

The hypothesized relationship between the attitude of job involvement and performance has received limited support. In 2002, Diefendorff et al. proposed that previous attempts to…

Never the twain shall meet? The customer‐oriented bureaucracy and equal employment opportunity in service work

Angela Knox

Although equal employment opportunity (EEO) legislation was introduced in Australia two decades ago, women's position in the labour market has not improved markedly. This paper…

Adding value through outsourcing: Contribution of 3PL services to customer performance

Damien Power, Moosa Sharafali, Vikram Bhakoo

The aim of this research is to understand how customers perceive their logistics service providers in terms of achieving the claimed benefits of outsourcing. This paper is based…

Lessons in Leadership – Meeting the Challenges of Public Services Management

Nicole El Haber

Special issue on Strategy in emerging markets