Reference Services Review: Volume 51 Issue 3/4

Editorial: Start the conversation: impactful reading on reference and instruction

Elizabeth M. Johns, Sarah Barbara Watstein

Library workers on the front lines of conspiracy theories in the US: one nationwide survey

Stephanie Beene, Katie Greer

The purpose of this study was to investigate whether and in what ways library workers in the United States encountered patrons espousing beliefs in conspiracy theories and, if so…

Reference in urban public libraries: current trends and future implications

Laura Saunders, Rachel Williams, Genevieve Galarneau, Gianna C. Gifford

The purpose of this study was to get a baseline understanding of the state of reference services in urban public libraries in the United States.

Improving a library workshop service: implementing change and enhancing the service based on data analysis

Julia C. Stumpff, Hannah J. Craven

This paper aims to describe how one medical library implemented a new scheduling system, initiated data analysis and modified its regularly scheduled workshop program because of…

Gender and racial bias in email reference services

Megan Vladoiu, Pnina Fichman, Jieli Liu

This article examines if there is evidence of racial or gender bias in email reference services in American public and academic libraries.

Library instruction and information literacy 2022

Carolyn Caffrey, Hannah Lee, Tessa Withorn, Elizabeth Galoozis, Maggie Clarke, Thomas Philo, Jillian Eslami, Dana Ospina, Aric Haas, Katie Paris Kohn, Kendra Macomber, Hallie Clawson, Wendolyn Vermeer

This paper aims to present recently published resources on library instruction and information literacy. It provides an introductory overview and a selected annotated bibliography…