Reference Services Review: Volume 49 Issue 2

Editorial

Sarah Barbara Watstein, Elizabeth M. Johns

Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages

Bill Marino

The integration of third-party resources on library websites may be inadvertently contributing to surveillance technologies without user knowledge. This study set out to determine…

Virtual reference amid COVID-19 campus closure: a case study and assessment

Maureen Garvey

This case study was conducted to assess and make changes to the consortial virtual reference service for the remainder of the period of fully virtual reference (campus closure); a…

Engagement in an online library class: using extra credit activities to encourage student interaction

Kimberly T. Foster

Student engagement can be a difficult thing to nurture in an online, asynchronous course. This paper aims to try to encourage a student interaction in such a course, one that…

Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning

Meagan Lacy, Alexandra Hamlett

In most higher education institutions, information literacy (IL) instruction is usually considered the purview of librarians, not disciplinary faculty. However, a small but…

Case studies in the classroom: assessing a pilot information literacy curriculum for English composition

Rachel Wishkoski, Katie Strand, Alex Sundt, Deanna Allred, Diana J. Meter

This mixed-methods study assesses a pilot library curriculum in a general education English composition course. Case-based learning (CBL), a form of problem-based learning (PBL)…

Constructing citations: reviewing chat transcripts to improve citation assistance as a service

Jaci Wilkinson, Alyssa Denneler, Leanne Nay, Anna Marie Johnson

Using chat transcripts from Indiana University Libraries, the authors examined a subset of transcripts involving citations. From this analysis, they propose improvements for…

Reflection on the center for digital scholarship in China: a case study on space redesign

Qiandong Zhu

Focusing on two particularly challenging issues facing Chinese academic libraries – space constraints and the trending of digital scholarship services, this paper aims to explore…