Reference Services Review: Volume 47 Issue 1

Editorial: Eleanor Mitchell – modeling core competencies for LIS journal editors and more!

Sarah Barbara Watstein

Editorial: Reflections on student learning, student success, and the student experience

Sarah Barbara Watstein, Tammy Ivins

Diverse mobile users: the development of library experts

Jim Hahn

The purpose of this paper is to undertake a formative evaluation of growth over time that would demonstrate diverse library users’ development as they interact with mobile digital…

Exploration of reference models in a public university system

Stephanie Alexander, Diana K. Wakimoto

This study aims to investigate the reference and public service models used at academic libraries in the California State University system.

Lessons learned: intentional implementation of second makerspaces

Heather Moorefield-Lang

What happens when a librarian outgrows their maker learning location or transfers to a new library? The purpose of this study is to explore the planning process for second and/or…

Affirming the research party reference model

Christina Riehman-Murphy, Jennifer Hunter

The purpose of this paper is to provide evidence of the value of Research Parties, a new model of supplementary reference in a social environment.

A cascading approach to training discovery

Meg Galasso, Rachael Anne Cohen, Angie Thorpe Pusnik

The purpose of this paper is to illustrate why libraries should develop instructional plans to further integrate Web-scale discovery services into the academy, as well as propose…

Unique or ubiquitous: information literacy instruction outside academia

Miriam L. Matteson, Beate Gersch

The purpose of this paper is to investigate how US public libraries offer information literacy (IL) instruction to their patrons.