Reference Services Review: Volume 39 Issue 2

Virtual question changes: reference in evolving environments

Julie Arendt, Stephanie J. Graves

As virtual reference and online discovery tools evolve, so do interactions with patrons. This study aims to describe how synchronous virtual reference transactions changed over a…

Minding the gap: Identifying performance issues using the Human Performance Technology model

Anne Pemberton, Jerome Hoskins, Caitlin Boninti

The purpose of this paper is to outline a useful model for identifying and addressing employee performance issues in academic libraries, specifically in a Learning Commons.

Student perceptions of staff in the Information Commons: a survey at the University of Sheffield

Rachel Bickley, Sheila Corrall

Technology has transformed teaching and learning environments in tertiary education, introducing new collaborative library spaces and developing the roles and skills of library…

Closing the assessment loop using pre‐ and post‐assessment

Bonnie J.M. Swoger

The purpose of this study was to determine what skills students already possessed as entering first‐year students, in order to define appropriate goals and objectives for library…

Best practices for serving students with disabilities

Sue Samson

This study aims to establish a set of best practices that reflect the spirit of the 1990 Americans with Disabilities Act (ADA) and comply with the new 2010 Department of Justice…

Library support of bibliographic management tools: a review

H. Stephen McMinn

This study aims to review the current level of service and support provided for the bibliographic management applications, EndNote and RefWorks providing research libraries with a…

Copyright concerns triggered by web 2.0 uses

Anna May Wyatt, Susan E. Hahn

The purpose of this paper is to provide awareness of various copyright concerns that may arise by the usage of web 2.0 technology and some answers to possible concerns.

The Animal Welfare Act and why it matters to librarians

John E. Osinski

The purpose of this paper is to provide a brief history of the Animal Welfare Act and suggest that librarians and other information professionals can play an active role in…

Library landscapes and today’s distracted generation

Eleanor Mitchell, Sarah Barbara Watstein