Reference Services Review: Volume 37 Issue 1

New thoughts on library outreach to international students

Yunshan Ye

The purpose of this paper is to provide an introduction to three articles from Reference Services Review on the theme of library outreach to international students. It aims to…

Using effective listening skills with international patrons

Dawn Amsberry

The purpose of this paper is to review literature from the linguistics and language teaching fields on the listener's role in accent perception, and applies the findings towards…

Forging inroads between libraries and academic, multicultural and student services

Emily Love, Margaret B. Edwards

The purpose of this paper is to examine the prospects and benefits of collaborating with student services organizations in order to integrate information literacy and instruction…

The expanding library wall: Outreach to the University of Tennessee's multicultural/international student population

Mark A. Puente, LaVerne Gray, Shantel Agnew

The purpose of this paper is to explain the process and results of a research project aimed at discovering the library use patterns and perceptions of library services of people…

Academic librarian and English composition instructor collaboration: A selective annotated bibliography 1998‐2007

Michael Mounce

The purpose of this paper is to provide an annotated bibliography of resources on the topic of academic librarians collaborating with English composition faculty and instructors…

Assessing the TIP online information literacy tutorial

Bryan Tronstad, Lori Phillips, Jenny Garcia, Mary Ann Harlow

The purpose of this paper is to report on the results of a study that assessed whether students learned information literacy concepts after taking the interactive online Tutorial…

Full‐text articles: faculty perceptions, student use, and citation abuse

Bonnie Imler, Russell A. Hall

The purpose of this paper is to seek to explore faculty perceptions versus actual student usage of print and online, full‐text articles.

Key issues surrounding virtual chat reference model: A case study

Gang (Gary) Wan, Dennis Clark, John Fullerton, Gail Macmillan, Deva E. Reddy, Jane Stephens, Daniel Xiao

The purpose of this study is to investigate the use of co‐browse in live chat, customers' question types, referral to subject experts, and patrons' usage patterns as experienced…

Using Meebo's embedded IM for academic reference services: A case study

William Breitbach, Matthew Mallard, Robert Sage

The purpose of this paper is to describe the successful implementation of an embedded instant messaging (IM) reference service using Meebo. The article provides data to legitimize…

Where have all the government documents librarians gone?: Moving beyond collections to information literacy

Thura Mack, Janette Prescod

Effectively accessing government documents is often a challenge for frontline reference staff working in a merged public service environment. The purpose of this paper is to build…

Sufism: a guide to essential reference resources

Danilo Francesconi

The purpose of this paper is to give a starting point to non‐specialists to understand Sufism by introducing the essential works about this broad subject.

Danger and opportunities

Eleanor Mitchell, Barbara Watstein