Reference Services Review: Volume 36 Issue 3

Library value (return on investment, ROI) and the challenge of placing a value on public services

The purpose of this paper is to interview Paula Kaufman, Dean of Libraries, to help better understand return on investment (ROI) and the increasing importance of demonstrating our…

Quick guide to finding US Supreme Court cases

The purpose of this article is to provide librarians (and their patrons) with a quick method for finding United States Supreme Court cases in varied sources, including in…

Helping millennials find US Supreme Court cases online

The purpose of this article is to provide non‐law librarians with two strategies for quickly helping millennials with online US Supreme Court research. The first strategy is to…

Emily Dickinson: a research guide

This paper aims to provide a guide to significant primary and secondary resources relevant to the study of Emily Dickinson and her poetry.

Information literacy: getting the most from your 60 minutes

This descriptive research attempts to determine whether students are retaining knowledge from a single information literacy (IL) training session and whether there are other…

Mobile learning for the twenty‐first century librarian

This paper aims to present a review of selected mobile learning literature and programmatic approaches for librarians interested in developing mobile digital library services in…

Reference service in Second Life: an overview

The purpose of this paper is to provide an overview of how reference service is provided in the 3D virtual world, Second Life (SL), and to further the professional understanding…

The role of the library in the first college year: the Canadian perspective

The aims of this paper is to provide an overview on information literacy/library programs for first‐year students in Canadian universities and colleges.

Perceptions and usage of library instructional podcasts by staff and students at New Zealand's Universal College of Learning (UCOL)

This concurrent mixed methods study aims to collect quantitative data indicating current levels of podcast usage, demographics of those using podcasts, technologies used and…

Measuring value: in libraries, as in life