Reference Services Review: Volume 34 Issue 1

Reflections on our work

The purpose of this paper is to reflect upon the journal, Reference Services Review, since the editorship of Ilene F. Rockman began in 1986.

Evaluating public web site information: a process and an instrument

The purpose of this paper is to discuss the attempt to find an evaluation instrument for undergraduate students to use to evaluate public web sites, the analysis of the variety of…

Information uncommon: public computing in the life of reference

The purpose of this article is to provide a perspective on the role of public computing in the daily operations of reference services at an academic library.

Using rubrics to assess information literacy

The purpose of this paper is to report the results of an assessment study of undergraduate students' achievement of information literacy learning outcomes in a first‐year research…

Net cred: evaluating the internet as a research source

The purpose of this paper is to show how web sites can be a valuable research source for students if approached with due caution.

Towards information fluency: applying a different model to an information literacy credit course

The purpose of this article is to examine information literacy, critical thinking, and computer literacy in higher education and discuss the application of the information fluency…

Teaching faculty's perspectives on business information literacy

Effective integration of information literacy skills into the business curriculum requires the development of collaborative partnerships between teaching faculty and librarians…

Using best practices: librarians, graduate students and instruction

To test the belief that only experienced librarians can effectively teach bibliographic instruction, and compare the effectiveness of active learning methods versus usual practice.

Using humor in library instruction

To demonstrate that humor can be used as a teaching technique by instruction librarians.

Reference services in digital collections and projects

The purpose of this study is to examine the extent to which digital library projects incorporated reference services to increase the value of the collections and support the use…

The one‐minute paper and the one‐hour class: Outcomes assessment for one‐shot library instruction

To describe the design and use of an outcomes assessment tool for one‐shot library instruction classes that is objective, quantitative, easy to use, and flexible.

New forms of information literacy

To provide an overview of innovative information literacy programs at San Jose State University King Library which may serve as models for future academic library information…

Communication in academic libraries: an East Asian perspective

To discuss library services with attention to effective communication between public service professionals and East Asian library clientele.

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