Reference Services Review: Volume 30 Issue 1

Engaging users by transforming the way we think

Ilene F. Rockman

Libraries must transform the way they think and take a stronger leadership role in campus planning efforts, especially as information technology assumes an increased presence in…

Is information literacy relevant in the real world?

Carmel O’Sullivan

This is a reworking of a paper presented at the Australian Library and Information Association, Special Health and Law Libraries Conference in Melbourne, Victoria in August 2001…

The role of assessment in library user education

Lorrie A. Knight

In response to a growing need for the library to articulate the success of its efforts in terms of student learning outcomes, librarians at the University of the Pacific Library…

Virtual service, real data: results of a pilot study

Jo Kibbee, David Ward, Wei Ma

Real‐time online reference holds enormous potential for revolutionizing the way users find and use reference services. By adding interactive help to their online information…

A scenario‐based approach to credit course instruction

Paul Frantz

What would a library credit course look like if the syllabus and course content were based on the type of daily questions that undergraduate students regularly present to…

Professor attendance as a factor in perceived library instruction effectiveness: an exploratory study

Kerry J. Smith

Instinct and experience tell us that a majority of instruction librarians would likely agree that the presence of the professor during a library instruction session will…

The US feminist art movement: a selective annotated bibliography

Joanne M. Zangara

The US feminist art movement of the 1970s is examined through selected works written by artists, critics, and historians during the 1990s. Books, exhibition catalogues…

Using the Internet to teach access to Asian history resources

Hua Yi

Finding primary source information for history classes is a challenge, especially for small, non‐research libraries. The Internet, with its potentially unlimited resources, opens…

Korean reunification: an annotated bibliography of selected English‐language resources

Hee‐sook Shin

The issue of the reunification of North and South Korea attracted worldwide attention in June 2000, when the historic summit meeting between the two top Korean leaders was held in…