Reference Services Review: Volume 28 Issue 3

Genesis of an electronic database expert system

Wei Ma, Timothy W. Cole

This article reports on the creation of a prototype, Web‐based, expert system utility that helps end‐users better navigate the range of library databases available at the…

Doing business internationally: an annotated bibliography

Meri Meredith

This bibliography is intended to be selective with each entry focusing on a practical resource for doing business internationally. Each entry contains evaluative and descriptive…

Challenges in building an incremental, multi‐year information literacy plan

Mary C. MacDonald, Andrée J. Rathemacher, Joanna M. Burkhardt

The authors discuss the plan for building an incremental, multi‐year information literacy program at the University of Rhode Island. Review of the current library instruction…

Studies of negative political advertising: an annotated bibliography

Karen A. Hartman

This selective annotated bibliography presents a snapshot of research published between 1990 and 1999 that has studied negative political advertising, primarily in the USA…

Outreach to student‐athletes through e‐mail reference service

Melba Jesudason

This article explains why student‐athletes on college and university campuses are chosen as a special group for library instruction outreach programs. A brief history of the…

Immigration: an overview of information resources

Bert Chapman

Immigration has been a subject of intense historical and contemporary debate in US political life. Proponents of immigration cite the important contributions immigrants have made…

A silver anniversary: 25 years of reviewing the literature related to user instruction

Hannelore B. Rader

Presents a summary review of 25 years of the literature on user instruction and information literacy. Notes how developments in education and technology during the last ten years…