Reference Services Review: Volume 26 Issue 1

What’s New on the Internet?: A Challenge for Library Webmasters

Laura B. Cohen

Webmasters of library home pages are faced with a dramatically increasing number of new Internet sites from which to choose for inclusion on their Web pages. In this study, Cohen…

Historical Statistics of the United States: A Case Study in Government‐Professional Organization Cooperation

Marilyn Domas White

The history of the development of Historical Statistics of the United States over three editions and two supplements offers an interesting case study in federal…

Librarians as Partners in the Classroom: An Increasing Imperative

Marian C. Winner

For over 25 years, the need for bibliographic instruction by librarians has been thoroughly studied, guidelines have been provided, publications have been expanded, and workshops…

Work, Womanpower, and World War II

Sarah Armstrong

During World War II, women entered the American work force in record numbers. A labor shortage developed as men left their jobs for military service, and womanpower became…

Role‐Playing as a Training Tool for Reference Student Assistants

Janet Sheets

In recent years, reference student assistants have been assigned both more time at the reference desk and increasingly complex tasks. Reasons for this increasing reliance on…

The utility of German WWW Search Services for North American Users

Axel Schmetzke

Foreign Internet search services are unknown to most North American users. Focusing on German search services, Schmetzke investigates four hypotheses pertaining to the potential…

Customers First: Using Process Improvement to Improve Service Quality and Efficiency

Catherine A. Larson

In this article, Larson introduces the basic components of process improvement, through the framework of a specific library‐related project. Process improvement is a defined and…

Learning the Consumer Role: Children as Consumers

Tomasita M. Chandler, Barbara M. Heinzerling

The consumer role may be divided among three persons: the decision maker who decides on the need for the good or service, the purchaser who buys the good or service, and the…