Reference Services Review: Volume 23 Issue 4

The challenge of electronic services librarianship

Peter Wei He, Michael Knee

The evolution of technology in libraries is causing more technically oriented professionals to join the library profession. Having an electronic services librarian has become a…

Hypertext marcup: A conceptualization for encoding, de‐constructing, searching, retrieving, and using traditional knowledge tools

C. Edward Wall, Timothy W. Cole, Michelle M. Kazmer

During 1994, Pierian Press began experimenting with the integration of the concepts and respective strengths of both Standard Generalized Markup Language (SGML) and MARC. These…

Self-service charge systems: Current technological applications and their implications for the future library

Jackie Mardikian

Library management is struggling to improve productivity without reducing the quality of service to its users. With downsizing continuing to be a trend, the implementation of…

Improving the quality of telephone reference service

Brian Quinn

Although the telephone constitutes an important aspect of reference service in many libraries, it is frequently taken for granted or overlooked by both patrons and professional…

Teaching writing and research as inseparable: A faculty‐librarian teaching team

Dennis Isbell, Dorothy Broaddus

Arizona State University (ASU) West is a new, upper division undergraduate and graduate campus serving western Maricopa County and metropolitan Phoenix. The students are typically…

The Arthurian Legend: A core collection

John J. Doherty

This bibliography is intended as a guide for librarians, scholars, students, and interested amateurs. It suggests what books or media would be an invaluable starting collection to…

Library instruction as independent study: The summer enrichment program experiment at Iowa State University

Philip C. Howze, Dana E. Smith

The purpose of this study was to investigate student propensity to learn library use skills independently, as well as to determine whether learning was enhanced through the use of…

Library orientation and instruction — 1994

Hannelore B. Rader

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills…