Reference Services Review: Volume 23 Issue 3

Cultural sensitivity: Or, how to make the library a better place

Mark Winston

Reference librarians interact with a broad range of customers and are expected to provide quality service to that clientele. In addition, library collections and services should…

Bibliographic instruction in psychology: A review of the literature

Ellen D. Sutton, Richard Feinberg, Cynthia R. Levine, Jennie S. Sandberg, Janice M. Wilson

Academic librarians are frequently called upon to provide instruction in relatively unfamiliar disciplines. This article presents introductory information for librarians providing…

The life of the mind: American academia reflected through contemporary fiction

Lisa Johnson

What is it about academia anyway? We profess to hate it, spend endless amounts of time complaining about it, and yet we in academia will do practically anything to stay. The pay…

Stalking and anti‐stalking legislation: A guide to the literature of a new legal concept

Jeanie M. Welch

One of the newest crimes to be put on the books is stalking, usually defined as repeatedly being in the presence of another person with the intent to cause emotional distress or…

Literary life sciences: A guide to “good” books in biology

Elizabeth Choinski

An average person's memory of the last biology book he or she has read is likely one of a dry tome lugged back and forth to a high school or college biology class. “Good books”…

Improved access to engineering society technical papers

Jeannie P. Miller, Richard Stringer‐Hye

The engineering programs at Texas A&M University have a longstanding reputation for excellence, and the engineering collection developed by the Sterling C. Evans Library plays a…

Incorporating library instruction in a general education program for college freshmen

Rachel F. Fenske, Susan E. Clark

Teaching library skills to college freshmen has been a challenge for academic libraries for decades. Year after year, librarians grapple with these questions: What library skills…

Queuing theory and reference transactions

Charles Terbille

For the past ten years or so, librarians have been discussing the way reference service is provided, the most conspicuous recent installments being the “Re‐thinking Reference in…

Lexis‐Nexis in an academic reference environment: User policies and instruction methods

B. Jane Scales, Mary M. Gilles

In the fall of 1993, Washington State University (WSU) Libraries decided to subscribe to Mead Data's Lexis‐Nexis to support pre‐law and criminal justice research. Two passwords…

Advice for aspiring accountants: A selective annotated bibliography

Christopher J. Hoeppner

Accounting—both public accounting, where the accountant serves a variety of clients, and management or “private” accounting, where the sole client is the accountant's employer—has…