Reference Services Review: Volume 20 Issue 1

Corporate citizenship: Sources for tracking the social performance of corporations

Wendy Diamond, Andy Kivel

Not since the Great Depression of the 1930s have the activities of individual corporations come under as much scrutiny as they have over the past decade. With daily headlines…

Hyping the OPAC: Adapting a Macintosh user interface to the Notis Online Catalog

Kristin Antelman

Librarians find themselves today in a lively period of the evolution of user interfaces to online information. The average college or university library user is confronted with a…

Recycling household plastics waste

Donna Rubens

In 1978 the plastic bottle was introduced nationwide. In the thirteen years since that historic (and some say environmentally devastating) occasion, the consumer increasingly has…

Telephone directory use in an academic library

Douglas J. Ernest, Joan Beam, Jennifer Monath

Telephone directories have been an integral part of most public and academic libraries for nearly a century. Telephone directories represent an anomaly among library collections;…

Reducing the text burden: Using children's literature and trade books in elementary school science educaton

Virginia Nordstrom

In the 1980s, as the United States encountered international economic and technological challenges, the very ability of the American educational system to produce a competitive…

Ethics in reference service: Codes, case studies, or values?

Gregory E. Koster

The ethics of librarianship has become a topic of increasing interest since the mid‐1970s, as a series of scandals beginning with Watergate seemed to show serious weaknesses in…

Building a women's studies reading area collection: University of Wisconsin‐Madison, College Library experience

Melba Jesudason

Over the last two decades, women's issues such as education, employment, pay equity, sexuality, lifestyle, housing, economics, environmental safety, health, child‐rearing…