Work Study: Volume 49 Issue 4
Table of contents
Cross‐cultural influences on quality management systems: two case studies
Low Sui Pheng, Winifredo M. AlfelorAn emphasis on the technical requirements of ISO 9000 by quality managers is a common occurrence in the construction industry. This is particularly so when construction firms…
Total quality management programs: a framework proposal
Roberto Antonio Martins, Jose Carlos de ToledoThe paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information…
Supply chain innovation
Jonathan FranksExplains the concept of the supply chain and describes kinds of supply chains that might be appropriate for different industries and products. Describes the changes that have…